9 of 9 people found the following review helpful
Will Never Purchase A Philips Product Again,
January 3, 2008 Badger "Surly Consumer" (Evanston, IL) - See all my reviews
Bought one of these 2 days after Thanksgiving and had a good experience with it for a month. Two days after Christmas I heard a noise like a pebble striking a windshield. I turned from the kitchen to see the picture closing as if a movie were fading to black, only it wasn't a movie. The plasma display had cracked. The actual exterior screen is intact but the display beneath it has been compromised. Philips says that it isn't covered by them - that I must have "done something to it". I'd also like to echo the sentiments of many other reviews on Amazon and elsewhere - their customer service is absolutely awful. Unfortunately I am unable to give this item a zero stars rating.
16 of 20 people found the following review helpful
Excellent Television,
November 8, 2007 Falcontech (New Jersey) - See all my reviews
This review is from: Philips 42PFP5332D 42-Inch Plasma HDTV (Electronics)
I recently purchased this TV from Sam's Club for $994.00 and am very pleased with my purchase. The resolution is great and the colors are very true to life. The black quality is excellent and the controls are extremely easy to use with the menu system being a breeze to navigate through. The setup was simple and the included stand was rock solid. I haven't viewed any HD broadcasts yet as I don't have HD cable but Digital cable, DVD's and VHS's look crystal clear. I would recommend this TV to anyone.
7 of 10 people found the following review helpful
Avoid Phillips TV's - bad product and customer service,
February 29, 2008 G. Nelson - See all my reviews
This review is from: Philips 42PFP5332D 42-Inch Plasma HDTV (Electronics)
Save yourself a headache and avoid this product and all Philips Plasma's. If you take your chances and buy a Philips plasma, you might as well buy the extended service contract as you will likely need it.
I purchased the Philips 42in Plasma TV a little over a year ago and it started showing a thin red line vertically in the middle of the screen at about month 11. It was still under warranty and called customer service.
The repair shop picked it up a few days later. This was in the beginning of December. It is now March and they have replaced several parts without fixing it.
Here is the current workflow.
1. Repair shop orders a part from Philips.
2. Philips reviews the order to decide whether or not to give permission to ship the part since it is under Warranty.
3. Philips reviews the order and eventually gives permission to send the part. (this seems to take 3 weeks each time)
4. The part arrives 7-10 days later...Read more
(13 customer reviews)